Refund and Live Arrival Policy

Last updated: owner to confirm.

We pack plants carefully for international transit, but live plants may experience stress during shipping.

Reporting a problem

If your plant arrives dead or materially damaged, contact info@vanoshaplants.com or WhatsApp within 24 hours of the carrier delivery timestamp.

Please include:

Order number
Shipping label photo
Photos or video of the package
Photos or video of the plant, roots, leaves, and packing
Short explanation of the issue

Normal transit stress

Normal transit stress may include minor yellowing, cosmetic leaf damage, small tears, temporary wilt, or packing disturbance. These conditions do not automatically qualify as dead on arrival.

Possible remedies

Depending on evidence, stock availability, and cause, VanoshaPlants may offer a replacement plant, store credit, partial refund, or another appropriate solution.